Join our IT Service Management team as a IT Inhouse Consultant ServiceNow (x|f|m).

As part of a integral organization, you will contribute to advancing digital workflows and service experiences that support our mission of Simplifying Progress. In this role, you will help further develop ServiceNow as an enterprise platform for workflow automation and digital transformation, enabling more efficient processes and seamless user experiences across the organization. Working closely with stakeholders across functions and regions, you will contribute to continuous improvement and sustainable business value that supports better health for more people.

This position is available for full-time. It is a hybrid role requiring some days on site at our site in Madrid (Spain) or Tunis (Tunisia) with the opportunity to work some days remotely.

Grow With Us – Your Responsibilities

Manage ServiceNow platform upgrades, releases and patching activities while ensuring platform performance, reliability, security and compliance with governance standards and architectural principles
Support,



enhance and continuously optimize ServiceNow products and modules, including ITSM, Strategic Portfolio Management (SPM), CMDB, Asset Management, Knowledge Management and custom business applications
Drive the evolution toward Autonomous IT through automation, self-service capabilities and AI-driven operations while enabling proactive service management based on high-quality service and configuration data
Establish and further develop ServiceNow as an enterprise-wide platform for workflow automation across business functions
Analyze, redesign and digitalize business processes by transforming manual activities into efficient and scalable digital workflows
Develop dashboards, reporting capabilities and actionable insights to support data-driven decision-making and enhance user experience

What Will Convince Us

Degree in Business Informatics, Information Technology, Computer Science or a comparable qual

📌 IT Inhouse Consultant ServiceNow (Madrid)
🏢 Sartorius
📍 Madrid