Experteer Overview
In this role you provide advanced production support, bridging frontline teams, engineering, and suppliers. You own incidents and service requests end-to-end, ensuring SLA adherence and service stability. You’ll drive root-cause analyses and continuous improvement while coordinating with L1, L3, and external partners. The position supports a globally distributed environment and leverages ITIL practices to keep services running smoothly. This is an opportunity to shape incident resolution in a tech-forward telecom/IoT context.

Compensaciones / Beneficios
• Manage support tickets (INC / SRQ / PRB / CHG)
• Act as Incident Manager when needed
• Ensure SLA compliance and proper prioritization
• Handle customer communications and escalations
• Troubleshoot and resolve technical issues
• Perform root cause analysis for recurring incidents




• Escalate to L3 as required and follow through to resolution
• Maintain documentation and contribute to knowledge sharing

Responsabilidades
• Background in Telecommunications, Engineering, or related field
• Experience in Application Support / Production environments
• Experience with ticketing tools (ServiceNow, Jira)
• Understanding of ITIL processes and service management frameworks

Requisitos principales
• flexible compensation (transport tickets, training, private insurance)
• hybrid work model
• canteen with breakfast and lunch options
• career development programs
• equal opportunity employer / LGBT+ friendly
• general collaboration opportunities

📌 Application Support Engineer (IoT) (Sant Joan Despí)
🏢 Veridos
📍 Sant Joan Despí