About the Role

Customer Success Manager (CSM) is responsible for ensuring successful customer onboarding, adoption, and satisfaction across Wallbox’s AC and DC charging solutions. The CSM drives customer retention and renewal, identifies technical and commercial growth opportunities, and acts as a trusted partner for customers throughout their lifecycle.

Key Responsibilities

- Lead customer onboarding, including training, documentation, and initial deployment support.
- Ensure smooth installation, commissioning, and integration of AC and DC products.
- Serve as the primary post‑sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers.
- Drive customer satisfaction (NPS/CSAT) and manage escalations in close coordination with Support and Service teams.
- Collaborate closely with Engineering, Product, and Services teams to ensure smooth prospect‑to‑customer transitions and long‑term success.
- Work with cross‑functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.
- Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives.

Requirements

- 3–5+ years in B2B customer‑facing roles (Customer Success, Account Management, Pre‑Sales, or Project Management), preferably in infrastructure, energy, or EV charging.
- Proven track record managing large, complex accounts and multi‑stakeholder relationships.




- Strong relationship management and consultative skills.
- Technical understanding of hardware/software solutions, ideally in energy or mobility.
- Familiarity with public tender processes, regulatory frameworks, and large contract negotiations.

Skills & Competencies

- Excellent communication and interpersonal skills.
- Ability to identify opportunities for upsell and growth within customer accounts.
- Strong problem‑solving and project management skills.
- Ability to work effectively in cross‑functional, international teams.
- Spanish + English Speaker.

Benefits

- Versátil working hours
- Hybrid work schedule and half Fridays
- First‑class private health insurance
- Flexible compensation tickets valid for transportation, childcare, and restaurant/food delivery apps
- Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen

If you’re passionate about the future of EVs, excited by new business development, and eager to be part of a thriving company at the forefront of the green energy revolution, we want to hear from you!

At Wallbox, we are dedicated to providing equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We aim to cultivate a more equitable workplace.

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📌 Customer success manager spain (Cataluña)
🏢 Wallbox
📍 Cataluña