At¿Tiene lo que se necesita para triunfar? La siguiente información debe ser leída atentamente por todos los candidatos.Gi Group , we are currently recruiting aCustomer Service Operations Associateto joinAgilentin Barcelona. You will work in an international, fast-paced environment, ensuring an excellent end-to-end customer experience through strong operational support and order management.Your missionManage customer interactions, support order processing, and ensure timely resolution of inquiries and operational issues. You will act as a key link between customers and internal teams (Sales, Contracts, Supply Chain/Logistics, Finance, IT).Key responsibilitiesCustomer interaction & support:act as the primary point of contact via email/phone/internal systems; provide professional, accurate and timely communication.Order management:process and monitor customer orders inERP systems (SAP preferred) ; validate pricing, quantities, delivery terms and contract references; manage updates/changes (cancellations, reschedules).Contract & pricing support:identify and escalate discrepancies between contract terms and system pricing.Issue resolution & escalation:resolve order-related issues (e.g., backorders, delivery delays, billing errors),



manage complaints and follow up through closure; escalate complex cases to the right teams.Cross-functional coordination:collaborate with internal stakeholders to align customer expectations with operational capabilities.Data accuracy & compliance:maintain accurate customer/order data; ensure compliance with policies and contractual terms; support audits/documentation needs.Continuous improvement:identify inefficiencies and suggest improvements; support implementation of new tools/processes (e.g., SAP/automation initiatives).RequirementsBachelor’s/Master’s degree (or equivalent).Previous experience incustomer service, order management or operations(shared service / centralized operations experience is a plus).Strong communication skills (written and verbal) and customer-focused mindset.High attention to detail, analytical and problem-solving skills; ability to work in afast-paced, multitaskingenvironment.Technical skills:ERP experience ( SAP preferred ), CRM/ticketing tools (e.g., Salesforce), and good command ofMS Office(Excel, Outlook, Teams). xsgfvud Languages:Spanish and English required .Catalan is a plus .What we offerWorking hours:8:30 AM – 5:30 PMHybrid model:remoteMonday & Friday , onsiteTuesday–Thursday .First 2 weeks:onsite 5 days.Gross annual salary:€28,000Estimated start date:1st SeptemberTemporary contract duration:2.5 months(interim replacement + holiday coverage)

📌 Customer Service Operations temporary (Barcelona)
🏢 Gi Group
📍 Barcelona