Your tasks
Para presentar una candidatura, simplemente lea la siguiente descripción del puesto y asegúrese de adjuntar los documentos pertinentes.

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- Active support of the Store Manager and direct representation during their absence, ensuring the smooth commercial and operational running of the store.

- Co-responsibility for staff scheduling, planning and controlling of business processes, and preparation of statistics, reports and evaluations.

- Take ownership of stock and order management, including stock planning, preparing and placing orders, monitoring incoming and outgoing goods, returns and transfers, and ensuring stock accuracy.

- Maintain and develop the CRM and client database, ensuring contacts, follow-ups and opportunities are kept up to date.

- Coordinate monthly stocktaking and the annual inventory, ensuring discrepancies are followed up and resolved.

- Ensure the store is consistently well presented, organised and aligned with TASCHEN brand standards.

- Proactively develop sales outside the store, identifying new clients and business opportunities through prospecting, outbound calls and emails, client follow-up and visits.

- Build, maintain and expand a portfolio of clients, including private collectors, corporate clients, interior designers, architects, art and luxury professionals and other relevant contacts.

- Active sales of TASCHEN publications, including Collector’s Editions and Photo Prints, both in-store and through direct client outreach.

- Follow up on sales opportunities and develop long-term customer relationships, with a strong focus on repeat and higher-value sales.

- Create positive buying experiences through personalised, service-oriented customer care.

- Support the management and development of employees,



including daily coordination and delegation of tasks.

- Organise and support TASCHEN events, including book signings, book presentations, author talks and other relevant events.

- Develop external partnerships and commercial opportunitiesthat can generate new clients, visibility and sales for the store.

Your profile

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- Proven experience in a similar position, ideally in upscale retail, luxury, art, galleries or a comparable environment.

- Strong sales and business-development mindset, with the ability to proactively generate new business and develop a client portfolio.

- Comfortable with prospecting, outbound sales, client follow-up and building new commercial relationships.

- Entrepreneurial thinking, highly results-driven approach and willingness to take responsibility.

- Independent, organised and hands-on, with strong planning and coordination skills.

- Strong communication, negotiation and relationship-building skills.

- Customer-focused, with a good understanding of service and quality.

- Confident, friendly and polished appearance.

- Flexibility, reliability and ability to work as part of a team.

- Enthusiasm and affinity for TASCHEN’s publishing programme.

- Existing contacts in the Spanish art, design, architecture, luxury or cultural scene are a strong advantage.

- Very good knowledge of Spanish and English, both written and spoken. xhfqzwm

- Confident working with MS Office and ideally CRM/customer management systems.

We offer

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- The opportunity to work with an exciting international product portfolio and diverse clientele

- A dynamic, international work environment with room for personal and professional growth

- A motivated, supportive team across cultures, generations, and departments

- An attractive bonus system directly linked to your sales performance

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📌 Retail Operations Coordinator Madrid
🏢 TASCHEN
📍 Madrid