Business travel: 50 % of working time spent at customer sites, travel is within Europe.
Job Responsibilities 1. Customer Interface & Relationship Management Serve as the primary quality contact for international customers, addressing inquiries and providing professional quality support.
Prepare and submit customer complaint analysis reports;
present product qualityissues to clients in a timely manner.
Lead or participate in weekly/monthly quality meetings, project reviews, and topic-specific sessions with customers.
2. Quality Improvement & Issue Closure Investigate customer quality complaints by coordinating cross-functional teams (R&D;, manufacturing, supply chain) for root cause analysis and corrective actions.
Drive end-to-end closure of customer quality issues, evaluate effectiveness of improvement measures, and promote preventive actions across the organization.
3. Warranty & Claim Management Manage quality-related claims including confirmation, appeal,

📌 International Customer Quality Engineer (Valencia)
🏢 Gotion
📍 Valencia