Are you a Service Desk Analyst seeking a new interesting challenge?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for !

✍️ WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks :

- Provide first level call and email support for software, hardware and infrastructure related issues.
- Troubleshoot incidents related to Office 365, Outlook, Citrix and end-user devices.
- Handle incidents and service requests ensuring timely resolution and customer satisfaction.
- Assign unresolved tickets to the appropriate IT support teams.
- Guide and support users on customer processes and procedures.
- Translate end-user communications into English when escalating tickets to support teams.
- Document technical solutions, best practices and knowledge articles.
- Contribute to continuous improvement of tools, processes and technologies.

WHAT METHODOLOGIES WILL YOU USE?

- Microsoft Office 365
- Outlook
- Citrix
- Windows Environment
- Ticketing Tools
- Remote Support Tools
- IT Service Management Processes
- End User Computing Technologies

📌 Service Desk Analyst (French, English & Spanish) (Madrid)
🏢 Tata Consultancy Services
📍 Madrid