We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on‑site support role. Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.

Work Mode: On‑Site Employment Type: B2B/ Freelance Contract Location: Majadahonda, Spain

- Provide Level 1 desktop support for hardware, software, and network-related issues
- Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Support printers, scanners, and other end‑user equipment
- Handle password resets and basic Active Directory tasks
- Configure email accounts and assist with VPN connectivity
- Log, track,



and update incidents in the ticketing system
- Escalate complex technical issues to Level 2/Level 3 teams
- Ensure timely resolution in line with SLA requirements

- ~1–3 years of experience in Desktop Support / IT Support
- ~ Strong knowledge xbhjioe of Windows 10/11 environment
- ~ Basic understanding of networking concepts (IP, DNS, DHCP)
- ~ Experience with Active Directory and user account management
- ~ Good troubleshooting and problem-solving skills
- ~ Strong communication and customer service skills
- ~ Ability to work independently in an on‑site environment

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