About RoomRaccoon

RoomRaccoon is a fast-growing hospitality SaaS company building one powerful platform for independent hoteliers on an international scale. We help hotels run smarter, sell better, and stay in control, from bookings and payments to revenue and automation, all in one system.

Department: Customer Support

Location: Valencia

Contract Type: Permanent

Language Requirements: French & Spanish

Your North Star

Customer Support plays a crucial role in our business by providing high-quality assistance and resolving client queries through excellent communication skills. This ensures a positive and productive experience with our product, leading to increased client satisfaction and retention.

As a Customer Care Consultant, you will need the ability to quickly identify issues and troubleshoot problems, all while showing empathy and patience throughout the process to address client needs effectively.

You will join a general team of customer service representatives and will be responsible for taking care of our French and Spanish clients.

Key Responsibilities





Our Customer Support Consultant is responsible for providing fast & accurate customer support to our hoteliers. Your day to day responsibilities include (but are not limited to):

Customer Support
- Support hoteliers by providing professional, personalised responses to their queries on all contact channels.
- Deliver world-class customer experience by listening to hoteliers and being responsive to their needs, as well as going the extra mile to pre-empt future needs
- Assess queries and, where necessary, elevate to internal teams via pre-defined processes and channels and follow up to ensure resolution
- Meet daily & weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retention

Retention and Service Recovery
- Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them, with a goal to retain dissatisfied customers and turn them into

📌 Customer Support Consultant (Valencia)
🏢 Roomraccoon Hotel Tech
📍 Valencia