Position Summary
The Capacity Lead is accountable for workforce execution, allocation discipline, and utilization governance across Production Management, Studio, and Content Solutions.
Job Description
Position Summary
The Capacity Lead is accountable for workforce execution, allocation discipline, and utilization governance across Production Management, Studio, and Content Solutions.
This leader oversees the regional Resource Management team and ensures talent is deployed in a way that protects delivery integrity, optimizes utilization, enforces internalization-first principles, and safeguards margin performance.
Operating within the enterprise Workforce Strategy model, this role serves as the real-time execution control layer across EMEA delivery.
The leader partners closely with Channel Leads, Capacity Planning, and regional leadership to ensure revenue ambition, delivery capacity, and cost structure remain aligned.
This Role Requires Fluency In Distinct Delivery Dynamics
- Production Management – bespoke, high-risk, limited swap tolerance
- Studio – high-volume, velocity-driven,



adaptable routing
- Content Solutions – strategic, longer-duration, concept-led work

Scope of Oversight
- Resource Management across Production, Studio, and Content Solutions
- Cross-channel redeployment and routing governance
- Regional utilization and nonbillable trend visibility
- Freelance validation and duration discipline
- Workfront system integrity and execution standards

Key Responsibilities
Multi-Channel Resource Management Leadership
- Lead and develop Resource Managers across all delivery channels
- Establish consistent enterprise resourcing standards and governance
- Ensure allocation models reflect delivery complexity and ratio discipline
- Eliminate channel silos through shared visibility and coordinated redeployment

Allocation Governance & Delivery Protection
- Production Management
- Oversee producer and EP allocation with close attention to delivery risk and limited s

📌 Capacity Lead, EMEA (Madrid)
🏢 Craft Worldwide
📍 Madrid