Affluents Segment Operations Business Lead
At ING we are looking for an Affluents Segment Operations Business Lead
Your role and work environment:
ING Bank is planning to enter the Affluent segment in Spain, a large market serving more than €600b in household wealth and showing a growth rate of 4% annually. ING Spain is in the process of launching a comprehensive new proposition tailored to affluent, digitally savvy customers.
As we build this innovative solution, we are assembling a multidisciplinary team to bring ideas into execution and, therefore, we are looking for a talented and enthusiastic COO Business Lead to lead Affluent Segment, joining our COO Leadership Team as part of the COO Products Tribe.
How can we stay one step ahead in making ING even more relevant for our customers? By delivering superior customer value and driving new standards of excellence, we aim to enhance our customers' experiences. We are the team responsible for revamping our business products processes to ensure they are the most loved, impactful, and valued.




The responsibility of this position focuses on addressing three main challenges: 1) designing and continuously improving the operating model for this segment by launching a new value proposition for affluent customers, creating something truly distinctive; 2) providing them with the products and services necessary to attract and retain them; and 3) reshaping their current digital and assisted experience to eliminate any friction in their daily activities.
Your key responsibilities:
Reporting to the COO Products Tribe Lead, as Operations Business Lead you will be responsible for:
Launching a new value proposition for Affluent customers, focusing on the new operative model, new services and even new tools and services, but also reshaping current processes to provide the best customer experience to our customers on a daily basis.
Provide, in alignment with the Affluent Segment Core Team, an operating model, establishing and developin

📌 Affluents Segment Operations Business Lead (Madrid)
🏢 ING España&Portugal
📍 Madrid