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Customer Service Representative France

BIC

Hybrid

Description:

JoinBIC World, acommunity of brandsdedicated to creating ingeniously simple and joyful products that have been part of hearts and homes for over 75 years. We are committed togrowing our iconic and innovative brandsby reimagining everyday essentials in new, sustainable, and responsible ways.

Our culture encourages a"roll up your sleeves and get the job done"mindset, ensuring self-starters, problem solvers, and innovative thinkers can truly thrive. At BIC World, you are empowered to take ownership of your career and use your unique perspective to make a meaningful, integral impact on our mission.

We are hiring for a temporary role in our site in Tarragona (Spain) a highly motivated and service‑orientedCustomer Service Representativeto join our team.

The ideal candidate is anative French speakerwithstrong English communication skills, passionate about delivering exceptional customer experiences and capable of managing inquiries with professionalism and efficiency.





Key Responsibilities
- Provide high‑quality customer support via phone, email, and other communication channels.
- Manage customer inquiries, orders, and issue resolution with accuracy and care.
- Ensure timely follow‑up and maintain strong customer satisfaction levels.
- Collaborate with internal teams (sales, logistics, graphics...) to solve customer needs.
- Maintain accurate records and follow established processes and service standards.

Requirements
- Native-level French (mandatory).
- Fluent English (written and spoken).
- Strong communication and interpersonal skills.
- Customer‑focused mindset with problem‑solving abilities.
- Experience in customer service or a similar role is an advantage.
- Ability to work in a fast‑paced, team‑oriented environment.

BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us

📌 Customer Service Representative France (Tarragona)
🏢 Tangle Teezer
📍 Tarragona