Job Description SummaryDo you have a passion for helping others and ensuring customers have the best experience possible? We have fantastic opportunities to join as multilingual customer service representative where you can support customers from across the globe. Cigna is a leading provider of group healthcare and wellbeing programmes for employees of multinational organisations. In this position, you will be responsible for the contract administration and client communication for designated client relationships in the Contact Center.What are your main responsibilities?Communication management in day-to-day queries of our clients and insurers through different channels mainly telephone, but written communication as well (email, letter,



fax)Documenting every interaction concisely and completely while following the internal proceduresHandling queries efficiently and resolving customer issues in aim to provide first time resolutionMaintain quality standards for every procedure according to internal directivesFollowing through on established procedures and guidelines to efficiently address customer inquiriesHandling medical issues, in collaboration with our medical consultantsWhen needed, put your language skills at work to translate different documentsThe work planning will be your guide to ensure priorities are correctly dealt with and we keep our service performance on trackAble to handle complaints and analyse them, identifying root causes that might lead to the improvement of customer satisfaction and forwarding them to the correct departmentYour critical eye easily spots possible improvements, and you share them with your managerWhat you’ll bring:Customer focused with ability to identify and solve problemsCustomer centric mind-setExceptional interpersonal skills with good verbal and written communicationAbility to organise, prioritise and manage workload to meet individual and team targetsAbility to quickly identify customer needs and exercise judgment in a profe

📌 Customer Service Representative (Madrid)
🏢 Cigna Health And Life Insurance
📍 Madrid