Make a Difference – Join Our Leidos TRICARE Team based in Rota, SpainAre you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR) FLOATER, an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.What You’ll DoMulti-site Coverage: Travel 25-75% of the time based on need for coverage. Floaters could potentially travel anywhere within the EA region to include Bahrain, Belgium, Germany, Italy, Spain, and the UK.Verify Benefits & Enrollment: Process enrollments, disenrollments,



portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.Claims Assistance: Provide basic claims status updates and support.Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as needed for proper resolution.Compliance & Confidentiality: Comply with all HIPAA regulations, mai

📌 TRICARE Beneficiary Services Representative FLOATER (Rota)
🏢 Leidos
📍 Rota