A family business for the past 90 years, the Swiss company Vitra collaborates with leading designers to develop innovative products and concepts for contemporary home and office environments. Joining a portfolio of furniture classics by Jean Prouvé, Charles and Ray Eames, George Nelson and Verner Panton, these products are used worldwide by architects, companies, the public sector and private individuals to build inspirational spaces for living and working.Professional Customer & Sales Support f/m/dCountry/Region: ESCity: MadridWork-Type: HybridLevel of Employment: 80-100%Duration: permanentRequired Travel: 0-25%As part of our International Customer & Sales Support team, you will ensure a seamless order-to-delivery process for our customers, partners, and Sales teams. You will act as a central coordination point across multiple functions, helping to deliver the high level of service and reliability that defines the Vitra customer experience. In this role,



you will contribute to strong customer relationships while supporting the successful delivery of our products in an international environment.What you can expectManage the end-to-end order-to-delivery process, ensuring timely fulfillment and high service qualityProcess customer orders for new products and spare parts in SAPAct as a central point of contact for the sales teams, international partners, and customersMonitor customer orders and shipment schedulesCoordinate production and delivery dates with production planning and internal stakeholdersClarify technical product-related questions between customers and production teamsAssess feasibility and calculate pricing for customized product requests, including customer fabric enquiriesOrganize transportation in collaboration with freight forwarding partnersPrepare invoices as well as credit and debit notes and support complaint and return handlingHow you can convinceCompleted commercial or technical education3+ years of experience in Customer Support, Sales Support

📌 Professional Customer (Madrid)
🏢 Vitra International
📍 Madrid