Salary:£51,356to £54,495Working Arrangements: FullTimeHours of Work: 37hours per weekStatus of Employment:Permanent
At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.
Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put theCustomer first, have aCan doattitude to make change happen, and stayCuriousto make sure we get things right.
We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.
The Customer Service Manager role:
We're looking for an ambitious, motivated,



andcustomer-focused individual to join our team as a Customer Service Manager.This exciting opportunity is perfect for someone who can bea joint operational lead on the delivery of our Resident Insight and EngagementStrategy, ensuring the resident voice is loud and actively influences andshapes services, policy and strategy and to be the lead officer of the CustomerServices Tenant Influence Panel.
Within this role you will develop and ensure effectivedirection and continuous operational improvement of the service area under yourportfolio through the regular review of good practice, performance and customerinsight, policies, procedures, protocols, partnerships and legislative changes.
Key duties and responsibilities of our CustomerService Manager:

Responsiblefor the development, implementation, operational management and review ofthe following cross-company key strategies, policies and services: CustomerFir

📌 Customer Services Manager (Cantábrica Alavesa)
🏢 Berneslai Homes
📍 Cantábrica Alavesa