Senior Support Engineer Valladolid, Spain (Onsite) Long term freelance assignment - 6 month initially Role Overview We are looking for a Field Support Engineer to provide hands-on technical support across end-user devices, IT infrastructure and data centre hardware. Youll troubleshoot technical issues, support enterprise hardware, and work closely with infrastructure teams to ensure excellent service delivery. Key Responsibilities * Provide support for laptops, desktops, mobile devices, printers and peripherals. * Troubleshoot Windows, Microsoft 365, Active Directory and hardware/software issues. * Support data centre equipment including servers, racks, network devices, storage, power units and cabling. * Perform hardware installations, replacements and Smart Hands activities. * Manage Incidents, Problems, Changes and Assets in line with ITSM processes.



* Work closely with infrastructure and engineering teams to resolve technical issues. Required Skills * 4+ years experience in enterprise IT or field support. * Strong troubleshooting across end-user devices and hardware. * Experience supporting laptops, desktops, mobile devices, printers and peripherals. * Hands-on exposure to data centre hardware (servers, racks, network equipment, storage and cabling). * Good understanding of ITSM processes (Incident, Problem, Change and Asset Management). * Windows, Microsoft 365, Active Directory and ServiceNow (or similar ITSM tool). * Excellent communication and customer service skills.

📌 Support Engineer (España)
🏢 Np Group
📍 España