Are you a Service Desk Analyst seeking a new interesting challenge?
If your answer is yes, it's your lucky day so keep reading, it can be just what you're looking for
Provide first level call and email support for software, hardware and infrastructure related issues.
Troubleshoot incidents related to Office 365, Outlook, Citrix and end-user devices.
Handle incidents and service requests ensuring timely resolution and customer satisfaction.
Assign unresolved tickets to the appropriate IT support teams.
Guide and support users on customer processes and procedures.
Translate end-user communications into English when escalating tickets to support teams.
Microsoft Office 365
Citrix
Windows Environment
Remote Support Tools
IT Service Management Processes
Experience in a Service Desk, Help Desk or IT Support role.
Fluent Spanish, English and French (mandatory).
Strong customer service and communication skills.
Experience supporting end users in an enterprise environment.
Ability to troubleshoot software, hardware and infrastructure related issues.
Hybrid (Madrid)




Permanent contract - We offer indefinite contracts from the first day.
Pay and benefits - Competitive salary and a adaptable compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
Work from home options - We offer you a financial support every month for your working from home expenses , if your position allows work from home. Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews .
Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you'll receive a very attractive cash award .
Benefit from being a TCSer – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands . Tata Consultancy Services (TCS) is an Information Technology (IT

📌 Service Desk Analyst (Castro Caldelas)
🏢 Tata Consultancy Services
📍 Castro Caldelas