Dutch Speaking CX SpecialistAbout Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm and a leader in European talent acquisition and BPO solutions. We pride ourselves on connecting top-tier professionals with world-class opportunities, specializing in high-growth roles within the dynamic Customer Support Services industry.
Job Overview
We are currently seeking an ambitious professional for a Dutch Speaking CX Specialist position in Bulgaria. This role is perfect for a customer-centric individual looking to advance their career while experiencing the vibrant culture of one of Europe’s most exciting emerging hubs for Dutch-speaking jobs.
Key Responsibilities
Deliver exceptional omnichannel support to clients within the fast-paced Customer Support Services sector.
Resolve complex customer inquiries with professionalism, efficiency, and a high degree of empathy.
Maintain detailed customer records and provide accurate insights to improve service quality.




Collaborate with international teams to ensure seamless service delivery and high satisfaction scores.
Identify trends in customer feedback to provide actionable suggestions to the management team.
Stay updated on product knowledge and internal processes to ensure consistent, high-quality support.
Contribute to a positive team environment while meeting individual and collective performance KPIs.
Native or fluent Dutch (spoken and written) is mandatory for this role.
Valid EU passport (required for all applicants).
Prior experience in Customer Support Services or a similar client-facing role is preferred.
Excellent communication and problem-solving skills with a service-oriented mindset.
Ability to thrive in an on-site office environment in Sofia, Bulgaria.
Strong command of English, allowing you to collaborate effectively within our international office culture.
What We Offer
Competitive Monthly Salary reflecting your talent and expertise.
Fully Paid Training to ensure you excel

📌 Dutch Speaking CX Specialist (España)
🏢 Mercier Consultancy Group
📍 España