HCLTech is a integral technology company, home to 211,000+ people across 52 countries, delivering industry-leading capabilities centered around Digital, Engineering and Cloud and powered by a broad portfolio of technology services and products (from our HCL Software division). We work with clients across all major verticals including Financial Services, Manufacturing, Technology and Services, Telecom and Media, Retail and CPG, Life Sciences and Healthcare and Public Services. Consolidated revenues as of 12 months ending June 20, 2022 totaled $11.8 billion. To learn how we can supercharge progress for you, visit hcltech.ComAbout the RoleWe are seeking a Deskside Support Engineer to provide on‐site IT support at one of our client's locations in Madrid. This is a client‐facing role, requiring strong communication and stakeholder management skills. The successful candidate will act as an occasional point of contact for end‐user IT issues and will deliver high‐quality technical support services.Key ResponsibilitiesProvide hands‐on deskside support to end users at the client siteTroubleshoot and resolve hardware, software, and workplace IT issuesAct as an on‐site point of contact for IT‐related requests when requiredDeliver a consistently high level of customer service in a client‐facing environmentCommunicate clearly with users and stakeholders in Spanish and EnglishLog, update,



and resolve tickets in line with agreed SLAs and processesEscalate complex issues appropriately while maintaining ownership and follow‐upRequired Experience & SkillsMinimum 2.5 years of technical experience providing end‐user IT supportProven experience in a deskside / on‐site support roleStrong communication and interpersonal skillsComfortable working directly with clients and stakeholdersAbility to work independently and manage priorities in a live environmentNice to HaveExperience supporting enterprise environmentsFamiliarity with IT service management tools and ITIL practicesExposure to Microsoft 365, Windows, and workplace technologiesRequired Language Thresholds:Fluent in SpanishEnglish ( B2 Level)Why UsPermanent contractCompetitive salaryPrivate health and life insurance from day one in the companyWorking hours: Monday to FridayEquality & Opportunity for AllRepresenting 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.Candidate privacy notice:

📌 Deskside Engineer - Client Site (Madrid)
🏢 HCLTech
📍 Madrid