What you will do

Are you a skilled and service-oriented IT Supporter? Do you see yourself as part of a general organization, where you will troubleshoot and support end-users? Then read more about what Johnson Controls can offer you

We have an exciting opportunity for you to join us as our new IT Support Specialist. Johnson Controls is a global supplier of intelligent building and energy solutions with more than 100.000 employees worldwide – all dedicated to creating a more safe, comfortable and sustainable future.

How you will do it
- Provide user support, replace computers and participate in projects with our local or global partners
- Provide level 2 end-user support, as well as handle our ticket queue in collaboration with our Virtual Tech Hut support group and IT colleagues
- Receive user contact by various methods – from ServiceNow live agent chat to phone calls and walk-ups.
- Create and resolve incident and service requests, report errors and troubleshoot with next level IT teams or third-party partners




- Solving problems in Windows and applications as well as more administrative tasks
- Hands-on hardware troubleshooting
- Manage End-of-Lease computers through their lifecycle
- Assist vendors and be responsible for projects such as replacing computers, switches, or printers

What we look for
- Experience as IT Support Specialist or from a similar role for 3 years and more
- Motivated by providing excellent user support and ability to communicate/collaborate with the users, team members and the wider organization from a distance
- You approach your work in a structured manner enabling you to prioritize and execute your tasks
- Fluency in both Spanish and English language, speaking and writing

Preferred
- Experience with MS Windows, O365, Azure and Intune.
- Basic knowledge of LAN / WAN, switches, printers.
- A strong problem solver with a proactive mindset to follow-up on tasks, and the ability to quickly grasp new processes and systems.
- Valid driver’s

📌 Associate IT Operations Engineer (Madrid)
🏢 Johnson Controls
📍 Madrid