- Lead dealer technical support activities (hotline, case management), manage Technical Service Bulletins, and escalated complex technical issues to HQ.
- Serve as the primary technical contact for the dealer network.
- Implement and control warranty policies, analyse warranty trends, and support dealers in correct warranty processes and compliance.
- Deploy the technical training strategy for Spain, covering new models, EVs, and ADAS.
- Ensure certification, launch readiness, and training quality through external training partners.
- Coordinate recalls and service campaigns, ensuring clear dealer communication, correct execution, completion monitoring, and reporting to HQ and authorities.
- Conduct workshop audits, assess compliance with service and safety standards, identify gaps, and drive corrective actions with dealers.
- Manage outsourced technical training providers, ensuring alignment with curricula, quality standards, budgets, and KPIs.
Responsible for aftersales technical and operational performance of the Spanish dealer network.
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📌 Technical aftersales manager (Comunidad de Madrid)
🏢 Michael Page
📍 Comunidad de Madrid
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