Do you have a soft spot for motorcycles and a knack for making sure things run smoothly? This role is all about keeping our two-wheeled fleet in tip-top operational shape.

This isn't a hands-on mechanical role, but it's a critical back-office position that ensures every vehicle sent for service moves efficiently through the repair network. You'll be the meticulous guardian of data and timelines, playing a key part in getting these machines back on the road in optimal condition. Your work directly supports the high standards of service our customers expect.

Key Responsibilities:

- Track all motorized vehicles sent to repair centers from dispatch through resolution. You'll have a clear oversight of every step.
- Verify data accuracy in our systems, ensuring all information is complete and compliant. Your attention to detail keeps our records impeccable.
- Approve repair tickets once all validations are complete, maintaining smooth workflow.
- Monitor repair progress with follow-up reviews, ensuring ongoing information accuracy and proper case progression.
- Proactively monitor repair timelines, identifying cases that exceed standard resolution times. You'll be the one to spot potential delays.
- Escalate and alert relevant stakeholders when a vehicle remains in the repair process for more than four weeks, ensuring timely intervention.
- Maintain clear documentation and provide status updates as required, ensuring transparent and consistent communication.

If you're an organized,



detail-oriented individual who values precision and operational excellence, and has a quiet appreciation for the world of motorized vehicles, this role offers a stable and impactful way to contribute. You'll be a vital part of the system that keeps these machines moving, even when they're off the road for service.

Qualifications

Required Qualifications:

- Proven experience in logistics coordination, administrative support, or back-office operations – ideally in automotive, fleet management, or similar industries where precision and process adherence are critical.
- Exceptional attention to detail and quality assurance mindset – you catch discrepancies others miss and take pride in maintaining accurate records and data integrity.
- Proficiency with data management systems and databases – comfortable navigating multiple platforms, entering data accurately, and generating reports.
- Strong organizational and time management skills – capable of tracking multiple cases simultaneously and prioritizing escalations effectively.
- Excellent written and verbal communication abilities – fluent in English at C1 level, with the ability to document clearly and communicate status updates professionally.
- Demonstrated ability to monitor processes and identify deviations – proactive in spotting delays, inconsistencies, or compliance issues before they escalate.
- Working hours: 8-16, 9-17 y 10-18. Monday to Friday.
- German Language fluency (C1.2 Level or higher) is required.

📌 Back Office Agent - Motorbike Repairs, German Speaking (Barcelona)
🏢 BOSCH SERVICE SOLUTIONS
📍 Barcelona