We are seeking a customer-focused and professional Customer Care Representative to support customers throughout their experience with the company. The adecuado candidate is friendly, patient, and solution-oriented, with strong communication skills and the ability to handle customer inquiries, resolve concerns, and build positive relationships.

Responsibilities

- Respond to customer inquiries through email, chat, phone, and other communication channels.

- Provide accurate information and helpful solutions to customer questions and concerns.

- Assist customers with requests, account-related questions, orders, services, or general issues.

- Handle customer complaints professionally and work toward effective resolutions.

- Follow up with customers to ensure their concerns have been resolved.

- Escalate complex or sensitive issues to the appropriate department when necessary.

- Maintain accurate records of customer interactions and requests.

- Follow company policies, procedures, and customer care standards.

- Identify recurring customer concerns and communicate relevant feedback to internal teams.

- Maintain a positive, professional, and empathetic approach in every customer interaction.

- Collaborate with internal teams to ensure a smooth and consistent customer experience.

Required Skills

- Excellent verbal and written communication skills.





- Strong customer service and interpersonal skills.

- Empathy, patience, and a customer-first mindset.

- Strong problem-solving and active listening skills.

- Ability to handle difficult or frustrated customers professionally.

- Strong attention to detail and organizational skills.

- Ability to multitask and prioritize customer requests.

- Comfortable using CRM systems, ticketing platforms, email, chat, and other digital tools.

- Ability to learn new systems and processes quickly.

- Strong time-management and follow-up skills.

Requirements

- Previous experience in customer care, customer service, customer support, call center, or a similar role.

- Strong communication and interpersonal skills.

- Ability to work independently and as part of a remote team.

- Ability to manage multiple customer interactions while maintaining service quality.

- Reliable internet connection and a suitable setup for remote work.

- Professional, positive, and customer-oriented attitude.

- English proficiency is required if the position involves supporting English-speaking customers.

- By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.

📌 Customer Care Representative (Remote) (Madrid)
🏢 Core Code io
📍 Madrid