GUEST SERVICES & RESERVATIONS INTERNSHIPLa Fabrica &Co; — Learn Hospitality Business StrategyABOUT LA FABRICA &CO;: THE BUSINESS MODEL La Fabrica &Co; isn't your traditional hotel. We operate an integrated hospitality ecosystem combining:

- Coliving (residential guests)
- Coworking (flexible and fixed workspace leasing)
- Event Venue (F&B; and experiential services)

This multi-stream revenue model means every guest interaction is a business opportunity—and every system you learn to manage directly impacts occupancy rates, revenue, and guest lifetime value.

As an intern, you'll see behind the scenes of how boutique hospitality businesses actually operate and scale.

YOUR INTERNSHIP: HANDS-ON HOSPITALITY OPERATIONS

What You'll Do: Core Responsibilities 1. GUEST EXPERIENCE & OPERATIONS (supervised)

- Assist with check-in/check-out procedures: room preparation, welcome package delivery, guest orientation
- Support guest communications: answer inquiries via email and chat (response targets: <1 hour)
- Help coordinate guest logistics: package reception, equipment lending, inventory tracking
- Observe and participate in community engagement activities (events, resident activations)
- Maintain common areas: cleanliness, lighting, ambient standards that reflect our brand
- Shadow and learn bar service operations (lobby bar and pool bar)

2. RESERVATION & COMMERCIAL SUPPORT (guided)

- Assist with reservation management: data entry, documentation collection, booking administration
- Support the full guest lifecycle: pre-arrival communication, check-in facilitation, post-stay follow-ups
- Learn how occupancy planning works: assist in tracking pipeline, forecasting, and guest retention metrics
- Participate in review capture initiatives: collect guest feedback and understand why this drives business decisions
- Help process basic invoicing and payment documentation (under supervision)

3. SYSTEMS & DATA MANAGEMENT (learning focus)

- Gain hands-on experience with hospitality tech: PMS (Property Management System), CRM, online booking platforms
- Learn why data accuracy matters: how mistakes cascade into revenue leaks and guest friction
- Assist in maintaining guest information across systems




- Observe and support cross-shift communication protocols

4. LOGISTICS & COORDINATION (supportive)

- Help manage amenity and bar inventory: count, reorder, organize
- Support laundry and facilities coordination: flag issues, track maintenance tickets
- Assist event logistics under event coordinator direction
- Learn how housekeeping and maintenance teams integrate with guest services

WHAT YOU'LL LEARN: CORE COMPETENCIES ✓ Hospitality Business Model — How boutique, multi-stream properties generate revenue and compete with large chains

✓ Guest Experience as Strategy — Why every touchpoint (check-in, reviews, community events) directly impacts business metrics

✓ Reservation & Occupancy Management — How properties maximize revenue through pricing, pipeline management, and retention

✓ Hospitality Technology Stack — PMS, CRM, booking platforms, and why data integrity is critical

✓ Team Coordination — How to work across departments (housekeeping, maintenance, events, F&B;)

✓ Problem-Solving Mindset — How to handle guest issues as opportunities to improve systems, not just complaints to resolve

✓ Bilingual Guest Service — Spanish & English communication in real hospitality scenarios

✓ Community Building — How to activate residential and coworking communities for retention and referrals

WHO YOU ARE: ADECUADO CANDIDATE Required

- Student or recent graduate from hospitality program (Les Roches, EHL, or equivalent)
- Fluent in Spanish & English (additional languages a plus)
- Strong communication and interpersonal skills
- Organized, detail-oriented, and reliable
- Comfortable learning new systems quickly
- Positive attitude and willingness to jump into diverse tasks
- Flexibility for rotating shifts including weekends (as applicable during internship)





Preferred

- Previous hospitality, customer service, or hotel experience (internships count!)
- Basic knowledge of reservation systems or hospitality software
- Entrepreneurial mindset: you're curious about why things work, not just how
- You see yourself building something, not just passing time

INTERNSHIP DETAILS Duration: 6 months (ideal)

Schedule: Flexible, rotating shifts, may include weekends and holidays.

Mentorship: You'll work directly with the Guest Services Experts and hospitality manager, and experienced team members who'll guide you through each responsibility

Location: La Fabrica &Co; (Barcelona area)

WHAT YOU'LL GAIN Professional Development

- Real-world exposure to integrated hospitality business operations
- Hands-on experience with industry-standard PMS and CRM platforms
- Mentorship from hospitality professionals actively growing a business
- Understanding of how service quality translates to business metrics (occupancy, revenue, retention)
- Networking within Barcelona's hospitality innovation community

Practical Skills

- Guest service excellence in a multi-segment environment
- Bilingual operational communication
- Reservation and booking system management
- Data accuracy and information systems
- Event and community coordination basics

Career Advantage

- Direct experience with boutique hospitality business model (increasingly valuable as hospitality evolves)
- Opportunity to contribute to a growing company and see your impact
- Strong reference from an innovative hospitality business
- Potential for full-time role post-internship (depending on performance and availability)
- Paid internship

Work Environment

- Collaborative, passionate team culture
- Dynamic setting (not repetitive front desk work—varied daily responsibilities)
- A business that innovates and scales—you'll see how startups actually operate
- Feedback and learning opportunities

HOW TO APPLY Send your CV and a brief letter explaining:

1. Your availability and desired internship dates

Subject line: "Guest Services Internship – [Your Name]"

Email: [email protected]

📌 Guest Services Internship (Barcelona)
🏢 La Fabrica u0026amp;Co
📍 Barcelona