31 ago
|
Infotree Global Solutions
|
Madrid
31 ago
Infotree Global Solutions
Madrid
Looking for an Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in Madrid .
Resolve
Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner Work directly with ETAC and Engineering to get customer issues resolved Publish Technical Support Bulletins and other user documentation in the Knowledge Base Have a thorough understanding of software release and bug cycles Ability to collaborate with high-performing internal and outsourced teams Well versed with GoogleSuite and MS Office applications Knowledge and experience in network/Cybersecurity industry a plus English level of B2+ Infotree Integral Solutions
📌 Information Technology Support Engineer (Madrid)
🏢 Infotree Global Solutions
📍 Madrid