Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.
In this role you provide high-level remote technical support for issues escalated to European HQ, assist with installation, commissioning and repair of Panasonic HVAC products, and manage cloud-based admin tasks for IoT devices. You will coordinate with marketing, product management, and training centers to ensure up-to-date materials and smooth project execution. The role combines technical problem-solving with documentation, cross-functional collaboration, and cloud administration, offering international exposure and a path to impact across services and solutions.
Compensaciones / Beneficios
- Provide remote technical support for issues escalated to European HQ technical team
- Assist internal and external customers on installation, commissioning and repair of Panasonic HVAC solutions
- Coordinate product commissioning within LSOs, assign resources, follow up on projects, ensure quality assurance and customer satisfaction
- Prepare project documentation for pre-sales data and after-sales support
- Collaborate with Marketing on IoT u0026 Connectivity marketing material and support training
- Coordinate with Product Manager on Training Centers updates, uninstall old products and install new ones, review installation/service manuals
- Support product documentation development with product teams and factories, review content (ErP, test reports, DoC, specs, II, OI and SM)
- Act as Panasonic European Admin on Cloud Side to manage LSO Admin Accounts and supervise Admin tasks
- Manage, analyze and report SIM Card usage for Panasonic IoT devices
- Supervise invoiced IoT services vs activated cloud services
- Support projects with xugodme 3rd party companies in Europe
Responsabilidades
- University degree with deep technical expertise or equivalent experience
- At least 5 years of relevant experience in the field
- Knowledge on Building Automation (KNX, Modbus, BACnet)
- Knowledge on IoT devices and systems
- Knowledge on LAN and WAN networks
Requisitos principales
- International work environment
- Training and development opportunities
- Attractive remuneration package
- Adaptable working hours
- Generous mobile working option
- High work-life balance