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Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere

Responsibilities:
- Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
- Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise
- Content Compliance: Provide responsive phone and email support for advertisers using review and related services.
- Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
- Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
- Expert Guidance:



Develop expertise in regional onboarding processes, advising businesses on verification requirements.
- Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment.

Requirements
- C2 level of Italian and C1 level of English.
- 1 year experience in customer service or support roles.
- Good communication and organizational skills with attention to detail.
- Motivated and able to work independently with guidance.
- Bachelor’s degree in Business or related fields is beneficial.
- 1 year experience in compliance or verification is welcome.
- Awareness of home services industries (e.g., plumbing, electrical) is a plus.

Desirable Skills
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: E

📌 Italian Speaking Customer Support Specialist (Barcelona)
🏢 Teleperformance Spain
📍 Barcelona