Description:

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Icelandic-speaking Customer Support Advisor

Barcelona, Spain (Office based)

Employment Type: Temporary Contract (38.5h/week, Shift: 15:00-23:00, Monday to Sunday)

Gross Salary €22,249

About the Role

Do you have a passion for customer service and love the travel industry? We are looking for an Icelandic-speaking Customer Support Advisor to join our multicultural team in Barcelona, Spain. In this role, you will be the link between international travelers and general accommodation suppliers, ensuring outstanding customer service and timely issue resolution.

If you are empathetic, solution-driven, and excited to work in a fast-paced travel environment, this is your chance to build a fulfilling career with us.

Your Responsibilities

As a Customer Support Advisor, your daily responsibilities will include:
- Listen to and understand the needs of international travelers and accommodation suppliers.




- Multi-Channel Support: Provide customer support via phone, email, and chat, following set procedures to resolve inquiries.
- Problem Solving: Respond to and mediate between travelers and accommodation providers to resolve issues related to payments, services, and technical requirements.
- Accurate Information: Clarify service details and offer clear, accurate information on processes and requirements.
- Process Adherence: Follow established workflows and escalation processes to ensure timely and effective problem resolution.
- Customer Advocacy: Always ensure a positive experience for customers, offering empathetic, friendly, and effective support.

What You’ll Need to Succeed

To be successful in this role, you’ll need:
- Language Skills:
- Native or proficient Icelandic (C2) and advanced English (both written and spoken).
- Customer Service Experience: Previous experience in a customer servi

📌 Icelandic Speaking Customer Service (Barcelona)
🏢 Recruitment Direct
📍 Barcelona