Are you passionate about helping others succeed? At goFLUENT, we’re looking for a motivated Learning Consultant to join our dynamic Learning Consultant team. This is your chance to make a real impact by ensuring our learners have an unforgettable experience and providing valuable feedback to improve our services.
As a Learning Consultant, you'll be at the heart of our customer experience, connecting with learners, guiding them on their language journey,and collaborating with our internal teams to deliver excellence.
If you're driven by making a difference and thrive in a supportive, customer-focused environment, we’d love to have you on board
What You'll Do
Become an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT Training
Offer the learner the best journey possible, by understanding the expectations and being efficient in giving the solutions to concerns the learner might face
Reply to our learners requests on several communication channels (phone, email, chat, etc.)




Ensure a smooth and efficient communication with internal teams
Call students to encourage them to take full advantage of the available resources
Be proactive in order to optimize our internal procedures, improve the quality of our responses and raise learners feedback

You’ll love this job if you
Are outstanding at communicating, both orally and written (Spanish is your mother tongue)
Have a previous successful experience in customer support
Are very empathic and able to solve complex conversations in order to give a smile to customers
Are an organized, responsive, adaptable, sincere, and autonomous person

We are looking for
Native Spanish speaker with intermediate English proficiency (spoken and written) and fluent in Portuguese.
Soft skills are a must regarding: empathy, problem-solving, teamwork, adaptability and effective communication skills.
University degree: Language Studies, Translator/Interpreter
Proactive, re

📌 Bilingual Customer Support – Spanish (Madrid)
🏢 goFluent
📍 Madrid