Join UsAt Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a integral mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.Joining Vodafone IoT’s team means being part of a growing, purpose-driven organisation at the forefront of innovation. Our teams are made up of curious minds, problem-solvers, and forward-thinkers across the world who thrive in a collaborative, high-performing, inclusive environment.Role purposeThe Customer Solutions Specialist manages bespoke customer demand into Vodafone IoT Technology, acting as the primary interface between Customer Operations, Solution Architects, Product Management and Technology delivery teams.The role exists to ensure that customer-specific requirements are understood, shaped, assessed,



prioritised and delivered in a controlled, commercially aware and technically viable way. This includes both simple bespoke configuration-led changes and more complex customer solutions requiring impact assessment, cross-domain coordination, roadmap alignment, architecture input, budget visibility and delivery governance.You will work closely with Solution Architects to translate customer and bid requirements into clear solution scope, impact assessments, delivery options, technology requirements and implementation plans. You will ensure that demand entering Technology is sufficiently defined, aligned to existing standard capabilities where possible, and routed through the appropriate delivery path, whether simple bespoke delivery, backlog-based delivery, customer-funded change, or formal NPD / programme delivery.The role will retain selected Product Owner responsibilities, including backlog ownership,

📌 Specialist IoT Complex Solutions Lead (Madrid)
🏢 Vodafone Group
📍 Madrid