Senior Customer Support Specialist — Remote, Case Lead (Cáñar)

Senior Customer Support Specialist — Remote, Case Lead (Cáñar)

31 ago
|
ApplyMint
|
Cáñar

31 ago

ApplyMint

Cáñar

Wrapbook is seeking a Senior Remote Support Specialist to own a portfolio of complex customer interactions across email, live chat, and phone via Salesforce. You will resolve issues for both crew members and client users from first touch through resolution.
In this remote role, you will diagnose product behaviors, manage backlogs by impact and SLA, and collaborate with Customer Success, Payroll Ops, Product, and Engineering to translate customer context into actionable technical details.
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📌 Senior Customer Support Specialist — Remote, Case Lead (Cáñar)
🏢 ApplyMint
📍 Cáñar

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