Meet The TeamYou will join a integral team of experts dedicated to powering the future by enabling customers to realize the full value of their Cisco investments. Your ImpactYou will act as the central point of contact for service delivery, taking ownership of the financial health and strategic direction of assigned accounts. You will design and execute delivery plans that align with customer priorities, utilizing data-driven insights to drive operational efficiency and portfolio growth. By leading cross-functional collaboration with Sales and Customer Experience Managers (CXMs), you will ensure that our technology solutions consistently exceed customer expectations.• Create and execute comprehensive service delivery plans that balance financial health, resource allocation, and customer-specific business objectives.• Take ownership of financial approvals, including scope, pricing, and margin management, to ensure projects remain on-time and budget-compliant.• Lead Quarterly Business Reviews (QBRs) and delivery workshops to present performance metrics, demonstrate value,



and identify expansion opportunities.• Analyze complex customer needs to shape long-term delivery strategies that align with Cisco’s portfolio and account growth targets.• Facilitate cross-functional collaboration between technical teams, Sales, and CXMs to ensure unified delivery and swift issue resolution.Minimum Qualifications• Bachelor’s degree in a relevant field with 6+ years of professional experience, or a Master’s degree with 4+ years of relevant experience.• 3+ years of experience managing service delivery across multiple accounts, including P&L; oversight and financial planning.• Demonstrated experience in process improvement using data analytics, automation tools and AI-driven tools• Demonstrated experience presenting financial metrics and performance data to executive-level customer stakeholders during business reviews.• Experience collaborating with cross-functional teams, such as Sales or

📌 Service Delivery Manager (Barcelona)
🏢 Cisco Systems
📍 Barcelona