Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Agentforce is the future of AI, and you are the future of Salesforce.The ExperienceJoin the Agentforce Service team and help lead growth for one of Salesforce's fastest-growing products. Agentforce Service is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. It's the only platform where AI agents and human service representatives work together in real time to resolve issues faster, personalize every interaction, and deliver support across every channel, unifying customer service, IT Service Management (ITSM), and HR service on a single intelligent platform.Agentic AI adoption in service has grown from 39% to 66% in a single year,



and you'll be at the center of that momentum. In this role, you'll cover the full Agentforce Service platform — spanning Contact Center, ITSM, and HR Service — with a particular focus on Agentforce Voice, Digital Engagement, and Agentforce for Service. You'll work with autonomous agents that handle high-volume interactions 24/7, and a Service Rep Assistant that gives human agents real-time next-best-action suggestions, case summaries, and AI-powered knowledge recommendations, selling a story of faster resolution, higher customer satisfaction, and lower operating costs across a blended human and AI workforce.What You'll Actually Be DoingBuilding and executing account plans to retain and grow Annual Contract Value (ACV) with existing customers, focused on upsell and cross-sell opportunitiesRunning discovery to uncover customers' current processes, business objectives, and strategic goals, translating them into use cases a

📌 Service Cloud- Account Executive (Barcelona)
🏢 Salesforce
📍 Barcelona