Are you a Service Desk Analyst seeking a new interesting challenge?If your answer is yes, it's your lucky day so keep reading, it can be just what you're looking forWHAT WILL YOU DO?We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:Provide first level call and email support for software, hardware and infrastructure related issues.Troubleshoot incidents related to Office 365, Outlook, Citrix and end-user devices.Handle incidents and service requests ensuring timely resolution and customer satisfaction.Assign unresolved tickets to the appropriate IT support teams.Guide and support users on customer processes and procedures.Translate end-user communications into English when escalating tickets to support teams.Document technical solutions, best practices and knowledge articles.Contribute to continuous improvement of tools,



processes and technologies.WHAT METHODOLOGIES WILL YOU USE?Microsoft Office 365OutlookCitrixWindows EnvironmentTicketing ToolsRemote Support ToolsIT Service Management ProcessesEnd User Computing TechnologiesWHAT ARE WE LOOKING FOR?Experience in a Service Desk, Help Desk or IT Support role.Fluent Spanish, English and French (mandatory).Strong customer service and communication skills.Experience supporting end users in an enterprise environment.Ability to troubleshoot software, hardware and infrastructure related issues.Proactive and team-oriented mindset.WHERE AND WHEN?Workplace: Hybrid (Madrid)Work Schedule: Business HoursWHAT CAN WE OFFER YOU?Permanent contract - We offer indefinite contracts from the first day.Pay and benefits - Competitive salary and a adaptable compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).Work from home options - We offer you a financial support every month for your working from home expenses, if your position allows work from home. In addition, in the first month we will give you a bonus to help

📌 Service Desk Analyst (Madrid)
🏢 Tata Consultancy Services
📍 Madrid