The Clinical Operations Manager is responsible for the day-to-day management of an assigned team of both permanent and contracted staff (e.g., Clinical Research Associates (CRA)/(cCRA)) and other Clinical Operations Support personnel) overseeing their performance and training, ensuring adequate monitoring and support team resources, allocating resources to projects, identifying quality issues related to Clinical Operations activities and establishing action plans to address them.

Requirements
More specifically, the Clinical Operations Manager must:
Ensure that clinical monitoring activities of their assigned team are performed to the Sponsor’s satisfaction, ensuring timely quality deliverables, within budget, and in accordance with applicable standard operating procedures (SOPs), regulations, good clinical practices, and study-specific requirements.
Oversee the performance of their direct reports, ensuring they are meeting performance objectives and taking appropriate remedial actions as required. Implement professional development and performance evaluations.




Support the training and development of Clinical Operations personnel within their remit, providing coaching and mentoring. Ensure team members’ consistent use of study tools and training materials.
Assist in developing and delivering training for Clinical Operations personnel.
Track Clinical Operations metrics and monitor adherence to targets (e.g., number of site visits performed, utilization, and timeliness to complete deliverables such as site visit report finalization, follow-up letters, timesheets, expense reports and required training.)
Ensure monitoring expenses are compliant with policy and aligned with established guidelines.
Perform Quality Assessment Visits (QAV) with CRAs.
Identify quality issues related to Clinical Operations activities through project meetings, site and team communications, site visit reports and follow-up letters, QAVs, and quality assurance audit findings. Summarize findings

📌 Clinical Operations Manager-Spain (Madrid)
🏢 Indero
📍 Madrid