Are you a Service Desk Analyst seeking a new interesting challenge? ?
If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for ?
✍️ WHAT WILL YOU DO?
We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:
- Provide first level call and email support for software, hardware and infrastructure related issues.
- Troubleshoot incidents related to Office 365, Outlook, Citrix and end-user devices.
- Handle incidents and service requests ensuring timely resolution and customer satisfaction.
- Assign unresolved tickets to the appropriate IT support teams.
- Guide and support users on customer processes and procedures.
- Translate end-user communications into English when escalating tickets to support teams.
- Document technical solutions, best practices and knowledge articles.
- Contribute to continuous improvement of tools, processes and technologies.
? WHAT METHODOLOGIES WILL YOU USE?
- Microsoft Office 365
- Outlook
- Citrix
- Windows Environment
- Ticketing Tools
- Remote Support Tools
- IT Service Management Processes
- End User Computing Technologies
? WHAT ARE WE LOOKING FOR?
- Experience in a Service Desk, Help Desk or IT Support role.
- Fluent Spanish, English and French (mandatory).
- Strong customer service and communication skills.
- Experience supporting end users in an enterprise environment.
- Ability to troubleshoot software, hardware and infrastructure related issues.
- Proactive and team-oriented mindset.
? WHERE AND WHEN?
- Workplace: Hybrid (Madrid)
- Work Schedule: Business Hours
? WHAT CAN WE OFFER YOU?
- Permanent contract ? - We offer indefinite contracts from the first day.
- Pay and benefits ? - Competitive salary and a adaptable compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
- Work from home options ?️ - We offer you a financial support every month for your working from home