Support Team Lead - Catalan and Spanish - barcelona Revolutbarcelona, catalunya, Spain
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.
About the role
Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.
We’re looking for an experienced Customer Support Team Lead who understands what it takes to motivate and lead a team. You'll be developing a solid foundation for our operations and innovating on ways to scale it quickly and effortlessly.
This role is an on-site position in Barcelona and may include weekend shifts.
Up to shape what’s next in finance? Let’s get in touch.
What you'll be doing
Managing a team of 5–10 FTEs
Overseeing the daily performance of employees, ensuring productivity, quality, and adherence to SLA expectations
Conducting regular 1:1s, team meetings, and performance reviews
Challenging processes and procedures for continuous improvement




Raising awareness of unusual trends in performance
Seeking to go above and beyond the role by taking ownership of difficult problems, resolving ongoing issues, and being a leader in the workplace
What you'll need
Fluency in English (C1+ level)
Fluency in Catalan and Spanish (C1+ level)
1+ years of experience managing a team of 5+ FTEs
The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines
Impeccable communication skills to positively, clearly, and effectively collaborate with members of various internal teams, outside counsel, and regulators
To be someone who demonstrates sound judgement
Experience in customer support
To be able to work fully on-site in Barcelona with rotating shifts, including weekends
Building a integral financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I; Framework, designed to help us thrive and grow everyday. We’re not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
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📌 Support Team Lead - Catalan And Spanish - Barcelona
🏢 Revolut
📍 Barcelona