A family business for the past 90 years, the Swiss company Vitra collaborates with leading designers to develop innovative products and concepts for contemporary home and office environments. Joining a portfolio of furniture classics by Jean Prouvé, Charles and Ray Eames, George Nelson and Verner Panton, these products are used worldwide by architects, companies, the public sector and private individuals to build inspirational spaces for living and working.Professional Customer & Sales Support f/m/dCountry/Region: ESCity: MadridWork-Type: HybridLevel of Employment: 80-100%Duration: permanentRequired Travel: 0-25%As part of our International Customer & Sales Support team, you will ensure a seamless order-to-delivery process for our customers, partners, and Sales teams. You will act as a central coordination point across multiple functions, helping to deliver the high level of service and reliability that defines the Vitra customer experience. In this role, you will contribute to strong customer relationships while supporting the successful delivery of our products in an international environment.What you can expectManage the end-to-end order-to-delivery process, ensuring timely fulfillment and high service qualityProcess customer orders for new products and spare parts in SAPAct as a central point of contact for the sales teams, international partners, and customersMonitor customer orders and shipment schedulesCoordinate production and delivery dates with production planning and internal stakeholdersClarify technical product-related questions between customers and production teamsAssess feasibility and calculate pricing for customized product requests,



including customer fabric enquiriesOrganize transportation in collaboration with freight forwarding partnersPrepare invoices as well as credit and debit notes and support complaint and return handlingHow you can convinceCompleted commercial or technical education3+ years of experience in Customer Support, Sales Support, or Order Management within a B2B environmentStrong customer and service orientation combined with a high sense of ownership and accountabilityResilient, versátil, proactive, and capable of working effectively in an international environmentStrong organizational and coordination skills with a structured and solution-oriented approachSolid technical affinity and the ability to understand product specifications and customer requirementsExperience working with ERP systems; SAP user knowledge is an advantageExcellent communication skills in Spanish and EnglishEnjoy working at VitraWe offer a dynamic, creative, and innovative environment and pursue a sustainable corporate strategyOffice design is our specialty - our work environment offers space for creativity including areas for focus timeWelcome toVitra - ourorientation and welcome program"How to work better" - our concept for the hybrid working world - enables mobile working in different facetsWe promote lifelong learning through our internal academy and target group-oriented talent management programsBenefit from attractive discounts on products from Vitra and ArtekDo you still have doubts?You do not bring all the qualifications listed?Don't be discouraged: We are convinced that with an eager-to-learn, open-minded attitude, mountains can be moved.We are committed to promoting equal opportunities and living diversity. Your personality and expertise are the only factors that determine your suitability.If you have any questions, Alexia Wanner, ,will be happy to support.
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📌 Professional Customer & Sales Support f/m/d (Madrid)
🏢 Vitra International
📍 Madrid