At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
We are seeking a skilled and motivated Technical Business Analyst with experience in Customer Identity & Access Management (CIAM) to support the delivery and continuous improvement of customer identity services.
The successful candidate will act as the bridge between business stakeholders and technical teams, translating business needs into clear requirements and ensuring scalable, secure, and user-centric CIAM solutions. This role combines business analysis, technical understanding, stakeholder engagement, and delivery support in a complex enterprise environment.
Key Responsibilities
Business Analysis and Requirements Management
Gather, analyze, and document business requirements related to customer identity, registration, authentication, consent, profile management, and access journeys
Translate business needs into functional and technical requirements, user stories, process flows, and acceptance criteria
Challenge and refine requirements to ensure clarity, feasibility, and business value
Support prioritization of demand, backlog items, and roadmap initiatives
Solution Design and Delivery Support
Work closely with architects, engineers, and product teams to shape fit-for-purpose CIAM solutions
Support design discussions by bringing process, customer journey, and business context
Ensure requirements are traceable through delivery, testing, and implementation
Participate in release planning, change activities, and deployment readiness
Stakeholder Management and Collaboration




Engage with business, security, legal, compliance, digital, and IT stakeholders across multiple functions
Facilitate workshops, requirement sessions, and decision meetings
Communicate progress, risks, dependencies, and options clearly to technical and non-technical audiences
Build alignment across diverse stakeholder groups
Governance, Risk, and Compliance
Support alignment with privacy and regulatory requirements such as GDPR and related frameworks
Ensure customer identity processes reflect governance, auditability, and security expectations
Contribute to control documentation and evidence gathering where required
Continuous Improvement
Identify pain points, inefficiencies, and opportunities to simplify CIAM processes and customer journeys
Support KPI tracking, service improvement initiatives, and process optimization
Stay informed on CIAM trends, identity standards, and digital customer expectations
Qualifications
Education
Bachelor's degree in Business, Information Technology, Computer Science, or a related field. Equivalent practical experience is also valued
Experience
Proven experience as a Business Analyst, Technical Business Analyst, Product Analyst, or similar role
Experience in Identity & Access Management, Customer Identity, digital platforms, or customer-facing systems
Experience working in enterprise delivery environments with multiple stakeholders
Technical Skills
Strong understanding of CIAM concepts such as registration, authentication, SSO, MFA, consent, profile lifecycle, and access control




Familiarity with identity standards such as OAuth 2.0, OpenID Connect, and SAML
Ability to interpret APIs, system integrations, data flows, and technical dependencies
Experience with tools such as Jira, Confluence, Visio, Miro, or equivalent collaboration platforms
Familiarity with SAP Customer Data Cloud (SAP CDC) or similar CIAM platforms is an advantage
Soft Skills
Strong analytical and problem-solving skills
Excellent communication and facilitation capabilities
Strong stakeholder management and influencing skills
Structured, proactive, and delivery-oriented mindset
Ability to work independently and within cross-functional teams
Preferred Qualifications
Experience in regulated industries such as healthcare, life sciences, finance, or similar sectors
Nice to have experience with GxP processes and Computer System Validation (CSV) frameworks
Nice to have familiarity with ITIL processes and service management practices
Nice to have hands-on experience working with ServiceNow
Experience in Agile / Scrum delivery models
Certifications such as CBAP, PMI-PBA, Agile BA, Scrum, or equivalent are an advantage
Compensation & Benefits
This position also offers an attractive benefits package.
Learn more about how we reward our employees at Roche.
Who we are
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a general impact.
Let's build a healthier future, together.
Roche is an Equal Opportunity Employer.
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📌 Technical CIAM Business Analyst - RDT Identity & Access Management (Warsaw or Madrid)
🏢 Roche
📍 Madrid