Next Level S.L. is a performance and affiliate marketing agency based in Palma de Mallorca. We run affiliate programs for e-commerce and D2C brands across the DACH region and Europe. Around 20 colleagues work from our Palma office — international, fast-moving, and hands-on.The roleThis position sits at the centre of the company. You own HR operations, keep the Palma office running, and support the management team directly. You work independently, set your own priorities, and get things finished.This is a fully on-site role in Palma. Remote or hybrid arrangements are not possible — the role is built around being present for our team members, the management team, and our visitors.Your focus areasHuman Resources (approx. 60%)Own the full recruitment process: job ads, screening, conducting first-round interviews yourself, handing the shortlist to the hiring managerMaintain a structured candidate pipeline per open role, update hiring managers weekly, and steer the process via time-to-hire and cost-to-hireOnboarding and offboarding: contracts, documentation, equipment and accounts ready from day oneFirst point of contact for the team on payroll, benefits, holidays, sick leave, and internal policiesManage payroll in cooperation with our external provider and the gestoríaMaintain employee data in the Zoho ecosystem (People, Sign, Books, Projects)Coordinate the external occupational risk prevention service (PRL) and maintain the related documentationOrganise team events and office activitiesOffice Management (approx. 25%)Own day-to-day operations of the Palma office: equipment, supplies, servicesManage suppliers, service providers, and the landlord; contracts, insurance, utilitiesOwn the office budget, including negotiating framework agreementsCoordinate with IT on hardware and employee equipmentWelcome clients, candidates, and guestsSupport conferences, trade fairs, and offsitesManagement support (approx.



15%)End-to-end travel management: flights, hotels, transfers, agendas, expense reconciliationCoordinate appointments and meetings, including with partners and clientsPrepare documents, presentations, and meeting materialsTake ownership of ad-hoc projectsDeliver a short weekly operations report to management and raise blockers earlyHow we measure successAfter 6 months: recruitment pipeline is in place, time-to-hire is documented and trending down, onboarding is standardisedAfter 12 months: HR processes and office operations run without management having to follow up, office budget on targetWhat you bringAt least 5 years of experience in a comparable role — HR, office management, executive assistance, or a combination of theseExcellent written and spoken English and Spanish. English is our working language; you need Spanish for the gestoría, authorities, the landlord, and local suppliersGerman is a clear advantage — a large share of our clients are based in the DACH regionExperience conducting interviews and pre-screening candidates independentlyPractical knowledge of Spanish labour law and social security processesA proactive, structured way of working: you prioritise yourself and get things finishedConfident with MS Office; experience with cloud tools such as Zoho is an advantageBased in Mallorca or willing to relocate, with the right to work in SpainNice to have: experience with invoicing or accounts receivable, and experience in an agency or fast-growing SME.What we offerA broad role with a high degree of ownership in a growing international agency — you shape the position yourselfDirect reporting line to the CEO, short decision paths, real influenceA modern office in Palma de Mallorca and a genuinely international teamAttractive compensation package with a performance-based bonus agreementTeam events, offsites, and a culture where people actually enjoy coming into the office
#J-18808-Ljbffr

📌 Office & People Operations Manager (m/f/d) (Palma)
🏢 Next Level Affiliate Marketing
📍 Palma