Foundation is a digital content marketing agency that serves B2B SaaS, Higher Education, and enterprise clients. We specialize in helping our clients grow into category leaders through smart strategy, bold storytelling, and seamless execution. Our 100% remote team works with ambitious brands around the globe and we’re just getting started.
The Senior Account Manager will own a small portfolio of high‑priority clients and ensure their experience with Foundation is proactive, clear, and outcome‑focused. You’ll be responsible for maintaining strong client relationships, tracking project health, surfacing opportunities, and ensuring all work stays on budget and on time.
Key Responsibilities
Manage a portfolio of enterprise‑level accounts as the main point of contact
Lead client meetings, share project updates, and keep stakeholders aligned
Coordinate internal teams across content, strategy, and operations to ensure deliverables are completed on time, on budget, and above expectations
Track deadlines, budgets, and client KPIs using ClickUp and internal systems
Support content and strategy handoffs by owning timelines and task flows
Ensure client feedback and approvals are captured and integrated smoothly
Proactively flag risks, delays, or misalignments to internal leaders
Identify and initiate upsell or expansion conversations where appropriate
Maintain accurate client data, resourcing requests, and reporting details
Complete client NPS surveys and internal health updates on schedule




Success Looks Like
You spot issues before they become problems and communicate clearly
Your portfolio renews and expands consistently
100% of client deliverables are completed on time
Clients consistently rate their experience as 8+ on NPS
All client project data (timelines, budgets, resourcing) is up to date and accurate
You Might Be a Fit If You...
Value ownership and dislike chasing – you get things done on time
Are comfortable in client‑facing roles but not driven by praise or people‑pleasing
Have a calm, grounded presence even in high‑pressure situations
Thrive in remote, async work environments where structure is respected
Enjoy building systems, managing deadlines, and keeping details in check
Prefer working independently once expectations are clear
What You Bring
Familiarity with B2B SaaS or complex client structures
Proven ability to lead client calls and internal project check‑ins
Solid project management skills and tools experience (e.g., ClickUp, Asana, or similar)
Clear, confident communicator, both live and async
Comfortable working Eastern or Atlantic time zone hours
Performance Metrics
Book of Business: Renewal + expansion conversations initiated proactively
Client NPS: ≥8 on 85%+ of assigned projects
Project Delivery: 100% of deliverables completed on time
Internal Hygiene: All project trackers and ClickUp tasks updated and closed on time
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📌 Senior Account Manager (España)
🏢 Foundation Marketing
📍 España