Position SummaryThe Capacity Lead is accountable for workforce execution, allocation discipline, and utilization governance across Production Management, Studio, and Content Solutions.Job DescriptionPosition SummaryThe Capacity Lead is accountable for workforce execution, allocation discipline, and utilization governance across Production Management, Studio, and Content Solutions.This leader oversees the regional Resource Management team and ensures talent is deployed in a way that protects delivery integrity, optimizes utilization, enforces internalization-first principles, and safeguards margin performance.Operating within the enterprise Workforce Strategy model, this role serves as the real-time execution control layer across EMEA delivery.The leader partners closely with Channel Leads, Capacity Planning, and regional leadership to ensure revenue ambition, delivery capacity, and cost structure remain aligned.This Role Requires Fluency In Distinct Delivery DynamicsProduction Management – bespoke, high-risk, limited swap toleranceStudio – high-volume, velocity-driven, adaptable routingContent Solutions – strategic, longer-duration, concept-led workScope of OversightResource Management across Production, Studio, and Content SolutionsCross-channel redeployment and routing governanceRegional utilization and nonbillable trend visibilityFreelance validation and duration disciplineWorkfront system integrity and execution standardsKey ResponsibilitiesMulti-Channel Resource Management LeadershipLead and develop Resource Managers across all delivery channelsEstablish consistent enterprise resourcing standards and governanceEnsure allocation models reflect delivery complexity and ratio disciplineEliminate channel silos through shared visibility and coordinated redeploymentAllocation Governance & Delivery ProtectionProduction ManagementOversee producer and EP allocation with close attention to delivery risk and limited swap toleranceProtect quality and client confidence in bespoke engagementsStudioManage high-volume, fast-turn allocation with tight utilization monitoringProtect margin through disciplined internalization and routingContent Solutions GroupAlign strategic and concept-driven staffing to longer-duration engagementsMonitor redeployment timing and skill continuity risksAcross all channels:Balance delivery risk, utilization, internalization, and cost disciplineLead weekly resourcing governance meetingsResolve high-risk allocation conflictsInternalization & Cross-Channel RoutingEnsure internal capacity is fully evaluated across all channels before approving freelanceFacilitate work routing across channels and regions when skill alignment and cost efficiency allowMonitor freelance duration and structural reliancePrevent convenience-based staffing decisions, margin protection is top priorityCapacity Integration & Utilization GovernanceTranslate demand forecasts into structured channel-level visibilityOwn short- and mid-term capacity oversight across delivery channelsMonitor billable utilization, nonbillable trends, bench exposure, and sustained overutilizationSurface structural imbalances or channel-specific risk earlyTranslate utilization data into margin-relevant insight for leadershipPresent scenario-based recommendations to leadershipWorkfront & Systems GovernanceServe as EMEA Center of Excellence for Workfront executionEnsure allocations, capacity views, and utilization reporting are accurate and system-basedEliminate shadow staffing and offline allocation decisionsStandardize reporting & visibility across Production, Studio, and ContentExecutive & Cross-Functional PartnershipPartner with regional CEO and Channel Leads on staffing feasibility and delivery riskValidate staffing reality against major revenue pursuitsEscalate structural misalignment between demand and capacityProvide clear,



data-backed options when tradeoffs are requiredWorkforce Health & Talent SustainabilityIdentify burnout, chronic bench, and skill misalignment trends across channelsAlign staffing decisions with long-term skill development and progressionDevelop Resource Managers to operate at enterprise scaleQualifications12+ years of experience in agency production, studio operations, resource management, or workforce planning within a multi-channel delivery environmentProven leadership of Resource Management teams and functions, overseeing allocation across distinct delivery models (Production, Studio, Creative Solutions)Deep understanding of utilization metrics, nonbillable trend analysis, and channel-level margin driversAdvanced proficiency in Workfront or comparable resource management/planning systemsDemonstrated executive partnership and influence with senior leadershipAbility to operate effectively across bespoke, high-risk client delivery and high-volume studio production environmentsCore CompetenciesEnterprise Workforce PerspectiveBalances delivery integrity, margin protection, internalization, and workforce health across multiple channelsChannel FluencyUnderstands differing operating dynamics of Production, Studio, and ContentUtilization & Capacity DisciplineTranslates demand into structured allocation decisionsOperational JudgmentNavigates tradeoffs between velocity, risk, cost, and talent sustainabilityLeadership & AccountabilityBuilds high-performing, data-driven Resource Management teamsSystems GovernanceUses Workfront and data visibility to enforce disciplineExecutive PartnershipBrings proactive risk visibility and structured recommendations to senior leaders
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📌 Capacity Lead, EMEA (Madrid)
🏢 Craft Worldwide
📍 Madrid