Are you a Service Desk Analyst seeking a new interesting challenge?
Para ser considerado para una entrevista, por favor, asegúrese de que su solicitud se ajusta plenamente a las especificaciones del puesto que se encuentran a continuación.
If your answer is yes, it’s your lucky day so keep reading,
it can be just what youre looking for !

WHAT WILL YOU DO?
We are looking for a
dynamic, proactive and talented person
to join our team and perform the following
tasks :
Provide first level call and email support for software, hardware and infrastructure related issues.
Troubleshoot incidents related to Office 365, Outlook, Citrix and end-user devices.
Handle incidents and service requests ensuring timely resolution and customer satisfaction.
Assign unresolved tickets to the appropriate IT support teams.
Guide and support users on customer processes and procedures.
Translate end-user communications into English when escalating tickets to support teams.
Document technical solutions, best practices and knowledge articles.
Contribute to continuous improvement of tools, processes and technologies.
WHAT METHODOLOGIES WILL YOU USE?
Microsoft Office 365
Outlook
Citrix
Windows Environment
Ticketing Tools
Remote Support Tools
IT Service Management Processes
End User Computing Technologies
WHAT ARE WE LOOKING FOR?
Experience in a Service Desk, Help Desk or IT Support role.
Fluent
Spanish, English and French
(mandatory).
Strong customer service and communication skills.
Experience supporting end users in an enterprise environment.




Ability to troubleshoot software, hardware and infrastructure related issues.
Proactive and team-oriented mindset.
WHERE AND WHEN?
Workplace:
Hybrid (Madrid)
Work Schedule:
Business Hours
WHAT CAN WE OFFER YOU?
Permanent contract
- We offer
indefinite contracts
from the first day.
Pay and benefits
-
Competitive salary
and a
adaptable compensation plan
adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
Work from home options
- We offer you a
financial support
every month for your
working from home expenses , if your position allows work from home. In addition, in the first month we will give you a
bonus
to help you
to set up your workplace
Opportunity knocks
- Being a part of a growing company, we want to support your path with a
career development plan
and
annual performance-based compensation reviews .
Learn as you grow
- Starting with a fantastic
onboarding program , TCS has
robust learning platforms
that will allow you to learn and grow personal as professionally. xqbhyrx
Bring your buddy
- If
you have referred a friend for an open position
under the BYB Scheme and
she/he is hired




you’ll receive a
very attractive cash award .
Connect globally
- Work with
people from all over the world . You can feel the
multicultural workforce .
Benefit from being a TCSer
– By being part of the TCS Spain family you can enjoy
benefits, offers and corporate discounts on the best brands .
And so on
-
Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events...
This has only just begun!
WHO ARE WE?
Tata Consultancy Services (TCS)
is an
Information Technology (IT) company
founded in 1968 as part of the
Indian Tata Group
and is
one of the top 3 technology companies globally
With a presence in
55 countries
and more than
590,000 employees , TCS is considered
one of the best companies to work for worldwide
TCS Spain
started operations in 2001 and currently has a
diverse workforce
that collaborates with the
main Spanish and multinational companies
Among the portfolio of services, TCS has
information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS
Responsible for
development , TCS Spain is committed to
inclusion, diversity and sustainability , and promotes
flexibility policies
that support
wellbeing and work-life balance
WELCOME, WE ARE WAITING FOR YOU!

📌 Service Desk Analyst (French, English Spanish) (Valencia)
🏢 Tata Consultancy Services
📍 Valencia