We are seeking a highly skilled and proactive Salesforce Support Engineer to join our team.

Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.
We're hiring only in these locations: Poland, Portugal, Spain, Serbia, Montenegro, Argentina, Uruguay
Key responsibilities

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- Hypothesis-driven debugging with incomplete information and time pressure

- Clear written communication with clients while an incident is still open

- Sound judgment on when to escape and when to keep investigating

- Comfort switching between initiative work and interruptions

- Genuine autonomy working with teams across time zones

Requirements

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- Salesforce Loyalty Management, with hands-on implementation or operational experience, not just certification

- Strong Salesforce platform depth: data model, security model (profiles, permission sets, sharing rules), Flow, SOQL, and the ability to read Apex without necessarily writing it

- Client-facing production support: incident triage, severity assessment, escalation judgment, working under SLA

- Integration troubleshooting: REST and SOAP, asynchronous processing, retries,



idempotency, and an understanding of how systems fail rather than only how they work

- Log analysis and error correlation across multiple systems

Strongly preferred

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- Sumo Logic or an equivalent observability tool (Splunk, Datadog)

- Copado or a comparable Salesforce release management tool;
Git and Bitbucket with a defined branching strategy

- Salesforce CLI and SFDX

- Large Data Volumes: data skew, indexing, governor limits at real scale

- Performance and load testing experience (Scale Center, Scale Test, or equivalent)

- ServiceNow or a comparable xhfqzwm ITSM platform

Nice to have

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- Marketing Cloud, Experience Cloud

- AI-assisted development tooling

- Certifications: Advanced Administrator, Platform App Builder, progress toward Application Architect

Benefits:

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- Salesforce certification program with bonus opportunity

- Co-working spaces and offices for collaboration

- Team activities

- Adaptable PTO policy

- Healthcare

- Paid sick leaves, parental leaves, and volunteer days

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📌 Aquiva, Europe - Senior Salesforce Administrator (Barcelona)
🏢 Aquiva and Hapi
📍 Barcelona