Experteer Overview
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Enthusiastic frontline leader who coaches a team of Customer Success Executives to safeguard renewals, boost retention, and drive expansion. You partner with Finance, Sales, Product, and leadership to align forecasts with reality and convert value delivered into growth. You will guide teams through evidence-based planning, risk mitigation, and executive-level reviews. This role combines coaching, data-driven insight, and cross-functional influence to scale customer outcomes and renewal performance.
Compensaciones / Beneficios
• Coach and mentor CSEs to deliver accurate renewal forecasts and deepen account insights using frameworks like MEDDPICC
• Inspect forecast accuracy and account risk, reconciling data with Finance
• Review and approve customer success plans detailing strategy, value opportunities, and risks
• Lead and participate in Executive Business Reviews to maintain executive relationships and value delivery
• Drive at-risk account resolution through cross-functional collaboration with Sales, Product,



and Support
• Escalate renewal barriers and forecast risks to senior leadership with clear communication
• Identify and convert expansion opportunities based on usage and outcomes into expansion recommendations
• Set and monitor retention, forecasting, and expansion KPIs, providing ongoing coaching
Responsabilidades
• Proven experience as a people manager in customer success, strategic account management, or renewal management in enterprise environments
• Track record of achieving xqbhyrx retention and expansion goals with high-performing teams
• Expertise in forecasting methodologies, including predictive analytics and risk assessment
• Proficiency with customer success frameworks (e.g., MEDDPICC) to drive team success
• Exceptional leadership and communication skills; ability to influence stakeholders at all levels
• Comfort with fast-paced, integral environments and managing diverse teams across regions
• Fluency in any European language is an advantage
Requisitos principales
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📌 Sr. Manager, Customer Success (Barcelona)
🏢 Infor
📍 Barcelona