Descripción del trabajo

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Looking for an Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in Madrid. Resolve Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.

Your Impact

This position calls for someone who possesses a good background and works proactively to drive results. This person is a self-starter, adaptable, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.

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- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner

- Work directly with ETAC and Engineering to get customer issues resolved





- Publish Technical Support Bulletins and other user documentation in the Knowledge Base

- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues

- Have a thorough understanding of software release and bug cycles

Your Experience

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- BE/B.Tech engineering, equivalent technical degree or equivalent

- years relevant experience in an international reporting environment

- Ability to work in a dynamic, fast moving and demanding environment

- Ability xqbhyrx to collaborate with high-performing internal and outsourced teams

- Efficient team player

- Good knowledge and experience with system

- Well versed with GoogleSuite and MS Office applications

- Knowledge and experience in network/Cybersecurity industry a plus

- English level of B2+

Best Regards

Usha

Infotree Global Solutions

Linkedin: /in/usha-rahul-

#J-18808-Ljbffr

📌 Technical Support Engineer - Madrid
🏢 Infotree Global Solutions
📍 Madrid