Experteer Overview
Asegúrese de leer la descripción completa a continuación y, si confía en que cumple todos los requisitos, envíe su solicitud de inmediato.
In this role you will own the regulatory remediation roadmap and the preventive control framework within the Complaints Management u0026amp; Prevention department. You will bridge compliance governance with operational processes across multiple markets, ensuring data quality and regulatory integrity. You’ll establish a robust RCA framework and oversee Written Orders to prevent defects and maintain cross-market consistency. You’ll collaborate with 2LoD, 3LoD, and stakeholders to drive effective remediation and governance.
Compensaciones / Incentivos
• Lead end-to-end regulatory remediation governance and roadmap delivery (ToD/ToE milestones) in line with BaFin expectations.
• Build, govern, and scale the preventive RCA framework with risk-based triggers beyond volume.
• Own CMP's Written Orders, procedures, and work instructions for structural compliance and cross-market alignment.
• Act as primary operational contact for 2LoD, 3LoD, and external regulators.
• Direct and mentor team members in a matrix structure, coordinating with Product, Tech, Legal, and CS.




Responsabilidades
• 5+ years of experience in compliance controls, assurance, banking operations, or complaints management in German financial space
• professional experience in banking operations, regulatory compliance, or audit remediation
• 2+ years of leading people or major workstreams within complaint management or dispute resolution in a regulated institution
• deep knowledge of European and German banking regulations (MaBeschwer, MaComp BT 12, MaRisk AT 4.3.4 / AT 7.1, PSD2 Article 101)
• experience executing complex regulatory remediations, xqbhyrx implementing ICS, and managing cross-functional projects
• experience communicating with senior stakeholders and across all organizational levels
• data and technical literacy regarding case processing technology, customer interfaces, and ticketing platform
• professional fluency in English and German
Requisitos principales
• personal development budget
• work from home budget
• discounts to fitness u0026 wellness memberships
• language apps
• public transportation benefits
• relocation package with visa support

📌 Complaints Compliance & Prevention Manager (Madrid)
🏢 N26
📍 Madrid