Are you a Service Desk Analyst seeking a new interesting challenge?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for !

✍️ WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks :

- Provide first level call and email support for software, hardware and infrastructure related issues.
- Troubleshoot incidents related to Office 365, Outlook, Citrix and end-user devices.
- Handle incidents and service requests ensuring timely resolution and customer satisfaction.
- Assign unresolved tickets to the appropriate IT support teams.
- Guide and support users on customer processes and procedures.
- Translate end-user communications into English when escalating tickets to support teams.
- Document technical solutions, best practices and knowledge articles.
- Contribute to continuous improvement of tools, processes and technologies.

WHAT METHODOLOGIES WILL YOU USE?

- Microsoft Office 365
- Outlook
- Citrix
- Windows Environment
- Ticketing Tools
- Remote Support Tools
- IT Service Management Processes
- End User Computing Technologies

WHAT ARE WE LOOKING FOR?

- Experience in a Service Desk, Help Desk or IT Support role.
- Fluent Spanish, English and French (mandatory).
- Strong customer service and communication skills.
- Experience supporting end users in an enterprise environment.
- Ability to troubleshoot software, hardware and infrastructure related issues.
- Proactive and team-oriented mindset.

WHERE AND WHEN?

- Workplace: Hybrid (Madrid)
- Work Schedule: Business Hours

WHAT CAN WE OFFER YOU?

- Permanent contract - We offer indefinite contracts from the first day.
- Pay and benefits - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
- Work from home options ️ - We offer you a financial support every month for your working from home expenses ,



if your position allows work from home. In addition, in the first month we will give you a bonus to help you to set up your workplace
- Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews .
- Learn as you grow - Starting with a fantastic onboarding program , TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
- Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award .
- Connect globally - Work with people from all over the world . You can feel the multicultural workforce .
- Benefit from being a TCSer ️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands .
- And so on - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!

WHO ARE WE?

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally

With a presence in 55 countries and more than 590,000 employees , TCS is considered one of the best companies to work for worldwide

TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies

Among the portfolio of services, TCS has information technology services, asset-based solutions, integral consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS

Responsible for development , TCS Spain is committed to inclusion, diversity and sustainability , and promotes flexibility policies that support wellbeing and work-life balance

WELCOME, WE ARE WAITING FOR YOU!

📌 Service Desk Analyst (French, English & Spanish) (Madrid)
🏢 Tata Consultancy Services
📍 Madrid