- Excellent Dutch (C2) speakers with C1 English level
- Smart and enthusiastic problem-solver with a keen eye for customer service
- Calm and empathetic when dealing with (difficult) customers
- Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction
- Target-driven and trying to exceed expectations
Responsibilities
- Communicate with customers through various channels such as phone, email, chat and social media
- Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
- Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
- Identify and address customer needs to **escalate** internally to improve and/or develop processes
- Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
- Maintain customer satisfaction and retention through impactful customer experience
- Excellent remuneration package based on experience, skills and performance
- Shifts between 9:00 and 23:00 -- here the preference is to have some people dedicated for the late night shift (14:00 - 23:00)
- Full-time contract of 39 hours per week
- Fully on-site (no remote work possibilities)
- Being a part of a dynamic and international team (25+ nationalities)
- Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events
- High performance culture to kickstart your career and potentially grow within the organization
- Support with the Spanish administration